Web Studio’s Design Policy
Unless previous arrangement have been made in writing between both parties, all projects at Web Studio require a 30% deposit prior to project initiation, a 40% payment upon first approval, and the remain 30% due upon project completion.
Until the work / service is paid in full, Web Studio will retain all rights to both digital and non-digital material created for the project. Full payment is due upon completion and can be made by Interac, Cheque, Email Transfer, PayPal, or any major credit card. All prices will be given in Canadian currency; for customers outside of Canada, prices will be given in US currency.
The client is responsible for any outstanding amount due and Web Studio reserves the right to pursue legal action if payment is not received within a reasonable amount of time.
Web Studio reserves the right to reject any project believed to promote racism, pornography, or any other content objectionable in nature.
Web Studio reserves the right to include the following phrase, or one very similar to, on all Web sites we develop: “Website designed by Web Studio”. This phrase will only be placed at the bottom of the page and will in no way effect the look or style of any page or site.
We further reserve the right to include any Web site created and developed by us in our portfolio.
Any quotation of service will be valid for 30 days from the date issued. Any features or services not included in the original quote will be subject to extra charges.
Limitation of Liability
Web Studio will not be held liable for any indirect, special, or consequential damages or any loss of profits or revenue which may arise in connection with any of the projects we develop.
We reserve the right to stop or delay any project for any reason without liability. Web Studio will immediately notify the client of any changes in the project development status and make appropriate arrangements. If the project is stopped as a result of actions taken by Web Studio, a refund will be given to the client minus any billable hours.
Web Studio will not be held responsible for any issues, damage, email problems, Web site hacks or attempts, or downtime which results from the use of an outside hosting company, internet service provider, domain name registrar, or any other outside agency. Outside services are considered independent to those offered by Web Studio.
Any digital or non-digital materials supplied to Web Studio by the client for the purpose of project development must be either owned by the client or the client must have been given copyright permission for publication. Web Studio will not be held responsible for any copyright infringements found on these materials.
Any materials supplied to Web Studio will not be shared with any other party. All original files (.PSD, .FLA, .AI etc.) remain the property of Web Studio and will not be shared.
Web Site Content
The client is responsible for providing all textual content to be used on any given Web page. If requested, Web Studio can supply the textual content for an additional charge based on the amount of content required.
All textual content supplied by the client WILL NOT be checked for spelling or grammar errors. It is the responsibility of the client to ensure no such errors exist and Web Studio will not be held responsible for such errors. If requested, Web Studio will offer a proofreading/rewriting service for an additional charge.
Cancellation of Project Development
Any request to cancel project development must be made in writing to Web Studio and must include an authorized signature. For any project which is cancelled before completion, Web Studio will bill the client for 50% of the original agreed upon amount.
Pause in Project Development
If the need arises for a pause in project development, a request must be made in writing to Web Studio and must be include an authorized signature. No delay can exceed a 30 day period. Any project delay lasting longer than 30 days will be assumed by Web Studio to be a cancellation of the project unless arrangements are made in writing between the involved parties before the end of the 30 days. If this happens, Web Studio will bill the client for 50% of the original agreed upon amount.
Customer Support / Email Response
Our standard emails response time is between 24 hours to 48 hours during business days, however most of times we response our emails within 12 hours. If you have any technical issues that need urgent support, you can contact us by phone during our business hours. Please note we don’t provide support by text messages.
Call Monitoring and Recording Notification
Please note that all calls made to Web Studio will be monitored or recorded for quality & security purposes. If you don’t wish to get your call recorded, kindly contact us by emails only. Please note we don’t accept Credit Cards over the phone or via emails, We only accept secure method of payment through our website.
Web Studio reserves the right to change or update this policy, our services, or our prices without liability. If you have any questions regarding our Web design policy, please contact Web Studio by phone at 416.290.7700, by fax at 416.273.2500, or by email at info [@] webstudio.ca.